mycena

My·ce·na /maɪˈsiːnə/

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Return Policy

For Event sales:

Payment for events must be made in full to secure your registration. These payments help us reserve accommodations and transportation, purchase food and supplies, and make other commitments necessary to organize each event. We understand that plans can change.

Cancellations received 60 or more days before the event begins are eligible for a full refund. Cancellations received 31–59 days before the event begins are eligible for a 50% refund. No refunds will be issued for cancellations received 30 or fewer days before the event begins, except when you successfully arrange for someone else to take your place. If you arrange for a replacement participant, your payment will be refunded once their registration and full payment are confirmed. We are not responsible for finding a replacement or filling your vacancy.

Please submit cancellation and replacement requests in writing to [email protected]. Refund eligibility is determined by the date we receive your cancellation request, measured against the event’s scheduled start date. For multi-day events, the first day of the event is used.

If we cancel an event entirely, all event payments will be refunded in full. We cannot reimburse travel, accommodation, or other expenses booked independently.

For Course sales:

Once enrolled participants will receive immediate and lifetime access to course materials and resources. We encourage you to review all course details and previews before purchasing to ensure it meets your needs and expectations. If you have any questions about the course content or experience technical issues, please contact us. We are committed to providing assistance and ensuring you have a positive learning experience. By purchasing, you acknowledge and agree to this non-refundable policy and lifetime access guarantee. Thank you for choosing to learn with us!

For sales of other Physical Items:

Our return policy for physical items aligns with Printify’s guidelines: since products are custom-made on demand, returns and exchanges are not accepted for reasons like wrong size, color, or change of mind. However, if you receive a damaged or defective product, you can request a free reprint or full refund by contacting us [email protected] within 15 days of delivery. Be sure to include a clear photo showing the issue. For delivery issues like lost or returned packages due to incorrect addresses, a partial refund or reprint may be offered. Minor print placement variations are not considered defects. This policy ensures quality while accommodating the unique nature of print-on-demand products. Thank you for your purchase, we hope you love your merch!